Warranty and Returns

Returns, replacements and refunds

All returns, replacements and refunds are handled by the dealer you purchased your Musaic system from. Please contact your dealer to arrange. Please review our warranty coverage and exclusions policy to see whether your Musaic products will be covered by warranty.

Warranty coverage and exclusions policy

We warrant our Musaic Music Players to be free of defects in materials and workmanship for a period of one year from the date of purchase.

In addition we will extend the warranty for an additional year if the product is registered within three months of purchase via an Extended Warranty Registration (complete the form below).

Important information about our Warranty coverage and exclusions policy

You will receive a copy of your form submission to the email address entered. Please retain this for any future communications with us about your extended warranty. An original bill of sale from an authorised dealer is always required for any warranty repair.

By registering your products you consent that Musaic can contact you about products and services. You can opt-out of communications at any time and we will never share your contact details with third parties.

Our warranty does not apply to defects resulting from any action of the purchaser, including but not limited to mishandling, improper interfacing, operation outside of design limits, improper repair, or unauthorised modification. The warranty is void if the unit shows evidence of having been tampered with or shows evidence of being damaged as a result of improper use. Components which wear are not warranted, including but not limited to buttons, contact points and fuses.

Musaic disclaim all warranties, express or implies, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Any reliance you place on such information is therefore strictly at your own risk.

The information contained here and in our Product Manual is for general information purposes only; the information is provided “as is”. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the information, products or services contained for any purpose.

In no event will Musaic be liable for any loss or damage including without limitation, any direct, indirect, incidental, consequential, special or exemplary loss or damage, or: (i) any loss or damage whatsoever arising from the use of or inability to use the Musaic products; (ii) any claim arising from errors, omissions, or inaccuracies appearing in information provided by Musaic; (iv) unauthorised access to or alteration of data or transmissions; or (v) any loss of data or profits arising out of, or in connection with, the use of Musaic products.

If you are dissatisfied with any of the above, your sole and exclusive remedy is to discontinue using the Musaic products.

If you have any questions please email us at info@musaic.com.

Go back to the Support page