General Support
When should I reset my MPL/MP5/MP10?
When should I reset my MPL/MP5/MP10?
You should only reset your Player if you wish to connect it to a new Wi-Fi Network. Gently press the Reset button in the back panel for three seconds, then perform the setup process as shown in the Quick Start Guide or full manual. Note: to switch to a new network using Ethernet you don’t need to reset, simply plug in the new Ethernet connection.
You should never need to reset your Player for any other reason. If you do experience an issue where you want to restart the Player the best solution is always to ‘power cycle’ the unit; in other words, turn it fully off and on again.
The best way to do this is to unplug the Power Supply Unit from the Player and then plug it back in and turn the Player back on. This will cause the Player to flush its memory cache and obtain an new IP from your network, but will not reset your radio presets or any other internal settings that are best to leave in place.
You should never need to reset your Player for any other reason. If you do experience an issue where you want to restart the Player the best solution is always to ‘power cycle’ the unit; in other words, turn it fully off and on again.
The best way to do this is to unplug the Power Supply Unit from the Player and then plug it back in and turn the Player back on. This will cause the Player to flush its memory cache and obtain an new IP from your network, but will not reset your radio presets or any other internal settings that are best to leave in place.
Can I use the Musaic MP5 and MP10 speakers just with Bluetooth?
Can I use the Musaic MP5 and MP10 speakers just with Bluetooth?
No, the Musaic MP5 and MP10 smart speakers must be connected to your home network via Wi-Fi or Ethernet to work; they are not designed to be used as Bluetooth only devices. Once connected to your home network they allow playback from Bluetooth (as well as all the other supported sources). The addition of Bluetooth to the Musaic speakers is designed to add extra flexibility and convenience, for instance, if you have friends over they can stream music to your Musaic speakers without having to first connect to your Wi-Fi network.
What do I need to make Musaic work in my home?
What do I need to make Musaic work in my home?
Apart from the Musaic Players themselves (and a mains socket near each player) you’ll need one or more Apple iPhones or iPads or Android phones or tablets to control the players. To do this, you will need to download the free Musaic Control Apps for Apple or Android via the links on this page. You can also use apps from compatible streaming services (see next question) that work directly with our Players.
You’ll also need a home wireless network with internet connection; the Players must always be connected to your home network to work (including when using Bluetooth). For initial setup only you’ll need to know the password for your wireless network.
You’ll also need a home wireless network with internet connection; the Players must always be connected to your home network to work (including when using Bluetooth). For initial setup only you’ll need to know the password for your wireless network.
Which streaming services is Musaic compatible with?
Which streaming services is Musaic compatible with?
Musaic allows you to stream content from many streaming apps. Currently, Musaic is compatible with Spotify, TIDAL, Napster, audioBoom. Palco, AllPlay Radio (TuneIn), SomaFM, murfie, KT Music Genie, Recochoku, and DAR.fm.
Further services will be announced soon. Please visit the streaming services page on our website to find out more about the latest list of supported apps and which countries those services are available in. If you have a streaming service you would like to see made compatible, please let us know at support@musaic.com. Note that some streaming services are available in certain countries only.
Further services will be announced soon. Please visit the streaming services page on our website to find out more about the latest list of supported apps and which countries those services are available in. If you have a streaming service you would like to see made compatible, please let us know at support@musaic.com. Note that some streaming services are available in certain countries only.
What’s the difference between the Musaic Music Players?
What’s the difference between the Musaic Music Players?
The MP5 has speakers optimised for slightly smaller spaces such as dens, kitchens or bedrooms. The MP10 is a larger speaker and delivers deeper bass and more power for bigger rooms. The MPL has no speakers or amplifiers and is designed to connect to a stereo, surround system, dock or soundbar that you already have. The MP5 and MP10 have Bluetooth and touch buttons on the top whereas the MPL does not.
What kinds of phones and tablets is the Musaic Control App compatible with?
What kinds of phones and tablets is the Musaic Control App compatible with?
The Musaic Control App is available for both iOS and Android devices.
The iOS app is compatible with iPhone, iPod touch, and iPad and requires iOS 8.0 and higher. Certain features may require higher versions of iOS.
The Android App requires Android: 4.1 or higher. Certain features may require higher versions of Android.
The iOS app is compatible with iPhone, iPod touch, and iPad and requires iOS 8.0 and higher. Certain features may require higher versions of iOS.
The Android App requires Android: 4.1 or higher. Certain features may require higher versions of Android.
What Wi-Fi type does Musaic use?
What Wi-Fi type does Musaic use?
Musaic uses 802.11 b/g/n Wi-Fi in a dual band 2.4GHz/5GHz, 2 x 2 Multi-In-Multi-Out configuration (2 antennas with two spacial streams each). This means Musaic works with all normal routers and doesn’t require a special hub or bridge. For best performance it is advisable to use a dual-band 802.11n or 802.11accompatible router/access point as this will give the best range and resistance to drop-outs.
Musaic works with normal home Wi-Fi routers which broadcast a network name (SSID) with password access.
Musaic does not work with guest networks/hotspots or other systems like you find in hotels and airports or some businesses that use a webpage/portal system and require the user to first connect over Wi-Fi then access a special webpage to login.
Musaic works with normal home Wi-Fi routers which broadcast a network name (SSID) with password access.
Musaic does not work with guest networks/hotspots or other systems like you find in hotels and airports or some businesses that use a webpage/portal system and require the user to first connect over Wi-Fi then access a special webpage to login.
Can I use Ethernet instead of Wi-Fi to run my Musaic system?
Can I use Ethernet instead of Wi-Fi to run my Musaic system?
Yes. If your Musaic Player is going to be situated near a router with a free Ethernet socket then this is good method to use. Ethernet also has the advantage of higher bandwidth and no drop-outs and is the best method if you want to play high-res 24 bit content or have a lot of Players that are situated far apart.
Do the Musaic Music Players work with UPnP/DLNA™?
Do the Musaic Music Players work with UPnP/DLNA™?
Yes, our apps can browse standard UPnP/DLNA servers and allow you to play music from these servers to Musaic Players.
Can I connect a Musaic Music Player to my TV/Laptop/PC/MP3 Player?
Can I connect a Musaic Music Player to my TV/Laptop/PC/MP3 Player?
Yes, each Musaic Music Player has a 3.5mm stereo mini jack input on the back that is ready for a wide range of equipment. With a suitable lead you can connect the headphone output of a TV or the output of an MP3 player, PC/Laptop or other device.
How many zones does Musaic support?
How many zones does Musaic support?
This will depend on the strength of your Wi-Fi/network bandwidth. For most installations with good 802.11n or 802.11ac Wi-Fi, you should be able to run 12 or more zones and play to 6 or more at the same time.
Do I need a special bridge or router to make my Musaic system work?
Do I need a special bridge or router to make my Musaic system work?
No, Musaic Players work on normal 802.11 b/g/n Wi-Fi. This is the type of Wi-Fi you almost certainly have at home already. All you will need to do is tell the Player your Wi-Fi network password. This is very simple to do and can be done from any phone, tablet or computer. Once connected you won’t need to do anything further. You can also use Ethernet if you wish.
How is my Musaic systems software updated?
How is my Musaic systems software updated?
We constantly strive to improve the Musaic user experience and from time to time will issue software updates with new features based on your feedback. Your Musaic system can be updated over the internet as new features become available. When you open the Musaic app you will be notified if an update is available. Follow the instructions on the screen to update the Musaic Player and/or your Musaic app as necessary.
Can I use two or more Musaic Music Players in a stereo pair or surround sound set up?
Can I use two or more Musaic Music Players in a stereo pair or surround sound set up?
This is not currently a feature we support.
Can I wall-mount my Musaic Music Players?
Can I wall-mount my Musaic Music Players?
The MP5 and MP10 do not have built in wall-mounting. You can use a bracket if you wish but be sure to allow room to ‘breath’ around the rear bass port so as not to reduce the bass output of the unit.
Where should I position my Musaic Players to get the best sound?
Where should I position my Musaic Players to get the best sound?
The MP5 and MP10 both a custom tuned version of HDSX® by Kronoton. This patented signal processing expands the listening ‘sweet-spot’ allowing the Musaic units to fill a room with a rich acoustic experience that sounds natural wherever you listen from. To get the best possible sound place your players facing the listening area and with the rear panel approximately 5-20cm away from a wall.
What’s the Standby Power of the Musaic Players?
What’s the Standby Power of the Musaic Players?
In Networked Standby (Purple Standby/On LED) the Players power down all unneeded functions but keep their network connection active so that they can be quickly woken up from the top panel or Control apps. The Players draw <3.5W in this state.
Alternatively press and hold the Standby/On button to switch a player into full Standby mode (Red Standby/On LED). In full Standby the network connections are also powered down and the unit can only be woken up by the Standby/On button on the top panel (not from the Apps). The Players draw <0.5W in this state.
Alternatively press and hold the Standby/On button to switch a player into full Standby mode (Red Standby/On LED). In full Standby the network connections are also powered down and the unit can only be woken up by the Standby/On button on the top panel (not from the Apps). The Players draw <0.5W in this state.
What’s the ‘heart’ button for?
What’s the ‘heart’ button for?
The touch button with a heart in it (located on the top of Musaic speakers) is there for a range of future music and smart home possibilities.
It already allows you to set up recipes/applets on IFTTT; for instance, you can save a song you like to a Musixmatch or Spotify playlist by pressing the heart button when a song is playing. Check out the possibilities with Musaic and IFTTT at: www.ifttt.com/musaic.
It already allows you to set up recipes/applets on IFTTT; for instance, you can save a song you like to a Musixmatch or Spotify playlist by pressing the heart button when a song is playing. Check out the possibilities with Musaic and IFTTT at: www.ifttt.com/musaic.
Can I use the Musaic Players in a bathroom or wet environment?
Can I use the Musaic Players in a bathroom or wet environment?
Whilst the Musaic Music Players are humidity resistant, they are not splash-proof or water resistant so are not designed for wet environments.
Can I charge/power my phone or tablet while playing content on my MP5 or MP10?
Can I charge/power my phone or tablet while playing content on my MP5 or MP10?
Yes. The MP5 and MP10 Smart Speakers have a USB socket on the back which allows you to connect your phone or tablet for power/charging. If using one of our Musaic Stands for Phones/Tablets, you can run the charging lead discreetly through the back of the stand and under the unit to the socket. There is a setting in the Musaic App that allows you to select whether USB charging is available only when the player is On or also when then player is in Network Standby.
Can I use my Musaic Player outside?
Can I use my Musaic Player outside?
The Musaic Music Players are powered by the supplied external power supplies which must be connected to the mains. If you have an extension lead or outside power you can use them outside but whilst the Musaic players are humidity resistant, they are not splash-proof or water resistant so should not be used in wet environments and must not be subjected to rain.
Can I use Musaic without a home Wi-Fi network or an internet connection?
Can I use Musaic without a home Wi-Fi network or an internet connection?
Musaic is not designed to work without a home network with Wi-Fi. Wi-Fi is needed to allow connection of the iOS or Android device you want to run the Musaic control Apps or any streaming services Apps on. Wi-Fi or Ethernet is needed to connect the Players themselves.
You could use Musaic without an internet connection (but you still must have network connections) but you would then only be able to play content that is memory resident on a NAS drive, phone/tablet or PC etc. You would not be able to access any Internet Radio stations or streaming services and this is not recommended.
You could use Musaic without an internet connection (but you still must have network connections) but you would then only be able to play content that is memory resident on a NAS drive, phone/tablet or PC etc. You would not be able to access any Internet Radio stations or streaming services and this is not recommended.
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