Privacy policy 


Musaic Ltd. is committed to protecting the privacy of our customers and website visitors. This policy explains how we will treat your personal information.

The terms of this policy apply to our websites, the use of our products, the Musaic software applications, our goods and services, the optional Musaic Web Account and all contact you may have with us.

Personal Information is any information about an identifiable individual including their contact details.

Basic use of the Musaic Music Players and Apps requires no Personal Information collection by Musaic.

The downloading of the Musaic Apps for use with Musaic products will be governed by the Privacy Policy of the third party website (Apple App Store/Google Play store etc.) from which you downloaded it.

To use certain advanced features of the Musaic products a Musaic Web Account is required which requires personal information in the form of an email address that is retained as your personal account name. Once opened your Musaic Web Account will then also contain details of your internet radio presets and history, the status of your Musaic players (on/off, volume level and suchlike) and other data about your use of the Musaic products, goods and services relevant to various advanced features.

By opening a Musaic Web Account you consent to the use of your Personal Information in accordance with this Policy.

You may also be asked to provide personal information when you contact Musaic, use our products or use our websites.

Musaic warrants to use this information consistent with this Privacy Policy.

You are not required to provide personal information, but, if you choose not to do so, we may not be able to provide you with support services or respond to queries you might have. Without a Musaic Web Account certain advanced features are not available.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

Collecting personal information

Here are some examples of the types of personal information Musaic may collect, store and use:

  • Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address).
  • Information that you provide to us when registering with us for a Musaic Web Account.
  • Information related to your use of a Musaic Web Account (Internet radio station history, details or your Musaic devices, connections to external service providers such as IFTTT etc.).
  • Information that you provide to us when registering with us for purposes such as extended warranties.
  • Information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website.
  • Information that you post to our website for publication on the internet.
  • Information contained in or relating to any communication that you send to us or send through our website.
  • Any other personal information that you choose to send to us.

Use of personal information

Here are some examples of the way in which Musaic may use the personal information we collect and store:

  • We may from time to time send communications about product announcements, software updates, and events. If you don’t want to be on our mailing list, you can opt out at any time by emailing us at
  • We might need to send notices in the event of a product safety issue, important update or changes to our terms, conditions, and policies. Because of the important nature of this information you may not opt out of receiving these communications.
  • We also use personal information to help us improve our products and services and to add new features and develop new products in light of the patterns of usage and other data we collect.
  • If you enter into a contest, or similar promotion we may use the information you provide to administer those programs.
  • A Musaic Web Account if opened associates you with your Musaic products and stores their status and other data such as internet radio presets and history in our cloud service so that this information can be access by the Musaic Apps and (if explicitly allowed) other services such as IFTTT for Home Automation and other advanced features.

Collection and use of non-personal information

We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose.

The following are some examples of non-personal information that we collect and how we may use it:

  • Information about your computer and your use of our websites (including your IP address, geographical location, length of visit, page views and website navigation paths) for the purposes of improving our products, services, and advertising.
  • Information that you provide to us when using our goods and/or services or that is generated in the course of the use of those goods and/or services (including the timing, frequency and pattern of service use) so that we can better understand customer behavior and improve our products, services, and advertising.
  • Automated bug and crash reports that allow our engineers to identify issues in our products without user intervention.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Service providers

Musaic shares personal information with companies who provide services such as fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service. These companies are obligated to protect your information according to this Policy.


It may be necessary to disclose your personal information to the extent that we are required to do so by law in connection with any ongoing or prospective legal proceedings or in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Except as provided in this policy, we will not provide your personal information to third parties.

Protection of personal information

Musaic takes the security of your personal information very seriously. All personal data is stored in an encrypted form.

When you post on a public Musaic website or social networking service, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.

Cookies and other technologies

Musaics websites, online services, applications, email messages, and advertisements may use “cookies” and other similar technologies.

Cookies are small text files stored on your computer by your web browser.
These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches.

The information collected by cookies does not personally identify you; it includes general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Website and your location.

Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.

When you access the Musaic website, you will see a popup that highlights our use of cookies. If you agree this Cookie Policy will apply whenever you access the Website on any device.

If you don’t agree you should turn off the acceptance of cookies by your browser. Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. Note that some features of our websites may not work as expected if you disable cookies.

As is true of most websites, we also gather some information automatically about the use of our sites. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.

Third-party service cookies

Social sharing, video and other services we offer via our websites or other services are run by other companies. These companies may drop cookies on your computer when you use them on our site or if you are already logged in to them.

Here is a list of places where you can find out more about specific services that we may use and their use of cookies:


Privacy questions

If you have any questions or concerns about Musaics Privacy Policy or data processing please contact us at

Third party websites, services or Apps

Our website includes hyperlinks to, and details of, third party websites.
We have no control over, and are not responsible for, the privacy policies and practices of third parties.

The downloading and use of third-party Apps (such as Spotify) or use of other services such as IFTTT will be governed by the Privacy Policy of the third party responsible for that App/service.

Changes to this policy

Any changes to this policy will be posted here. We reserve the right to vary this Policy from time to time and such changes shall become effective as soon as they are posted.

Your continued use of the Musaic goods and services constitutes your agreement to all such changes.

Contacting us

Musaic Ltd. is a private limited company. We are registered in England and Wales under registration number 07871169.

Our principal place of business and mailing address is at:

Musaic Ltd. 25 Angelis Building, 69 Graham Street, London, UK.

Telephone: +44 (0) 207 558 8984